Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time* to resolve incidents and reach 90% customer satisfaction rating**? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organisations find the right talent.
PeopleCert certifications help organisations worldwide to add value to their business by certifying their employees’ competences. Certifications also help organisations reduce operating costs and improve effectiveness, by:
- Ensuring that the right people stay in the right job
- Investing in the organisation’s talent
- Providing a clear staff training ROI
- Identifying areas for employee performance improvement
- Proving to customers commitment to improve services
- Boosting employee morale by investing in them
* CAPITAL ONE (92% reduction in business critical incidents). An ITIL program that began in 2001 resulted in a 30% reduction in systems crashes and software-distribution errors, and a 92% reduction in “business-critical” Incidents by 2003. (Computerworld)
** JP Morgan Chase (90% retain Service Desk customer satisfaction rating). Implemented ITIL’s Incident, Problem and Change Management in 2004 to improve Service Desk operations. Their Service Desk now maintains 93% customer satisfaction ratings and a 75% first-call resolution rate; in the bigger picture, ITIL helped JPMorgan Chase eliminate 500,000 Service Desk calls. (Computerworld UK)