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ITIL 4 Leader: Digital and IT Strategy

Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions.

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

At a glance

What will you learn?

Crafting a Digital Vision and Strategy

Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.

Assessing Digital Strategy

Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.

Operationalising Strategy

Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.

Responding to Digital Disruption

Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.

Strategic Risk Management in VUCA Environments

Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.

Evolving Service Delivery Models

Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers' evolving needs and leverage digital technologies to enhance efficiency and effectiveness.

Driving Organisational Change

Master the art of driving organisational change through digital and IT strategies. Learn how to align organisational culture, processes and structures with digital transformation initiatives to foster innovation and agility.

Optimising Customer Experience

Discover techniques for optimising the customer experience through digital and IT strategies. Learn to leverage technology and data insights to personalise customer interactions, streamline processes and deliver exceptional services.

Cultivating Digital Leadership

Develop leadership skills that are tailored to the digital landscape. Learn how to inspire teams, foster collaboration and navigate complex digital challenges to drive organisational success in the digital age.

What skills will you acquire?

Strategy

Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.

Service Operation

Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.

Digital Transformation

Learn the processes involved in transforming IT systems to support a digital model. Learn how to collaborate with stakeholders, manage and lead plans.

Popular among professionals who have advanced to roles such as:

IT Specialist: Changes

IT Specialist: Operations

IT manager: Development

IT manager: Operations

IT Leader

IT Service Manager

Trusted by companies worldwide

eLearning

Discover our ITIL 4 Leader: Digital and IT Strategy course

Interactive

Self-paced

Device-friendly

8-10 hours of content

Mobile-optimised

Case studies

Practical exercises

Summary

Bite-sized learning modules

Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

Interactive & engaging content

Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.

Self-directed learning

Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.

Learn at your own speed

Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.

Real-world case study approach

Make the best of the case studies included in the course that help you bridge theory and practice.

Embedded ITIL 4 glossary

Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.

Learning Resource Kit

Expertly crafted content

Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Convenient access to resources

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after taking your exams.

Diverse learning resources

Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference guides.

Exam

30 questions

Multiple choice

60 minutes

Closed book

Minimum required score to pass: 70%

The exam is available in:

Chinese

English

French

German

Italian

Japanese

Polish

Portuguese (Brazil)

Spanish

Exam Essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go-to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the ITIL 4 Leader: Digital and IT Strategy Learning Resource Kit, which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Interactive eLearning

Immerse yourself into our exciting interactive world and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

Keep your certification current

Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.