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ITIL 4 Strategist:
Direct, Plan and Improve

Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

At a glance

What will you learn?

Key concepts

Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.

Governance and Compliance

Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.

Service Performance Metrics

Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.

Continual improvement

Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.

Risk Management

Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.

Value Stream Mapping

Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.

Communication and Collaboration

Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.

Planning

Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.

Organization change management

Focus on the importance of organisational change management in the context of IT service management and continuous improvement.

Popular among professionals who have advanced to roles such as:

IT manager: development

IT manager: operations

IT Leader

Transformation manager

IT service manager

Trusted by companies worldwide

eLearning

Discover our ITIL 4 Strategist: Direct, Plan and Improve course

Interactive

Self-paced

Device-friendly

8-10 hour content

Mobile-optimised

Case studies

Practical exercises

Summary

Bite-Sized Learning Modules

Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

Interactive & Engaging Content

Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.

Self-Directed Learning

Take charge of your learning with this self-directed format that lets you choose your focus areas and empowers you to tailor your educational journey to your personal goals.

Learn At Your Own Speed

Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.

Real-World Case Study Approach

Make the best of the real-world case studies that are used throughout the course to help you bridge theory and practice.

Embedded ITIL 4 Glossary

This handy resource is a valuable tool for quick reference that helps deepen your understanding of ITIL 4 terminology.

Learning Resource Kit

Up-to-date and reliable

Rest assured, all your study materials are kept up to date and in sync with the official exams.

Convenient access to resources

Access the materials anytime through Canvas, our online learning management system, which enables you to download and keep the resources for future reference, long after taking your exams.

Diverse learning resources

Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference Guides.

Exam

40 questions

Multiple choice

90 minutes

Closed book

Minimum required score to pass: 70%

The exam is available in:

Chinese

English

French

German

Italian

Japanese

Polish

Portuguese (Brazil)

Spanish

Exam Essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go-to reference for your work, further studies and professional development.

Interactive eLearning

Immerse yourself into our exciting interactive world and learn through quizzes and tests.
Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

Exam retakes

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Study with the ITIL 4 Strategist: Direct, Plan and Improve Learner Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Keep your certification current

Stay up to date with PeopleCert Membership

Becoming a Plus member is the simplest way to keep your certification current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills and set yourself apart in the job market.

Make the most of our complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise, upskill and stay ahead.