Join our upcoming ITIL TOOL DAY, an online event created for IT professionals where ITIL-accredited tool vendors will showcase their solutions’ business value through real-world implementation cases and examples.
What is ITIL TOOL DAY?
ITIL TOOL DAY is an online event that connects ITIL-accredited tool vendors with leading ITSM professionals and organizations in the public and private sectors to exchange valuable insights about the advantages of leveraging verified ITSM tools through real-life examples.
Silke Theison is Managing Director of DCON and is driving progress towards a digital future.
Her goal is to build customer relationships that turn satisfied customers into real fans. Following the guiding principle “In the age of digital transformation, the success of our customers is the driving force behind our work”, DCON fully automates service processes with its enterprise service management platform Servity and combines proven best practices with innovative technology to enable companies on their path to success.
Together with Sascha Gebhardt, CIO of the Krone Group, she shares what the future of enterprise service management will look like and what factors will make the real difference.
Michael Dobner is Chief Sales Officer of the OMNINET group and Managing Director of OMNINET GmbH (Switzerland), strengthening the entire group of companies with his extensive experience. Mr. Dobner has been with OMNINET for nearly two decades.
As a true OMNINET cornerstone, he started back in 2005 and established a partner channel for the DACH region. In 2008, he took the next significant step in his career by founding our OMNINET subsidiary for the CIS countries and successfully leading it.
Today, he currently oversees all sales activities of the entire OMNINET group, bringing both new ideas and a wealth of proven strategies to the role.
As Head of Product Management with 15 years of experience in service management software, Christian Schüle is responsible for the functional and strategic roadmap of the business process platform OMNITRACKER as well as other products of the OMNINET software portfolio. This includes interdisciplinary tasks in the context of requirements management, stakeholder management and requirements discussions with customers across all industries as well as the continuous analysis of market developments.
Furthermore, Mr. Schüle is responsible for the area of AI at OMNINET and is an expert for the various application areas of artificial intelligence in service management.
Jendra has over six years of experience in ITSM as a product marketer and customer educator.
As a product expert, he has been involved in multiple customer education programs to help users get the most out of their ServiceDesk Plus instances and optimize their business operations. Jendra has hosted various presentations, masterclass and thought leadership webinars.
He has also authored educational guides on IT major incident management and change management.
Robert Jähne is Sales Manager at ITOMIG.
Before discovering the power and potential of the Open Source ITSM Solution iTop Professional Plus, he was a Senior Consultant at ITOMIG and Release Manager at the City of Munich.
Architect and Consultant, has 22 years of experience in IT and 14 years in Project Management. Specialist in ITSM/ESM, AIOPS, Team Management, Infrastructure, Business Development, Process Implementation, AI, Agil Methodologies and Digital Transformation.
Implementing over 50 projects, not only focused on ITSM/ESM, but also with a focus on business process in companies with different verticals, such as Industry or Trade and Services.
Currently responsible for the architecture and business solutions for customers and partners in Latin America.
Alejandro Cañon is a Product Manager at Aranda Software with over 15 years of international experience in Information Technology. He is passionate about process automation and dedicated to helping organizations achieve their business objectives through process automation and transformation.
Alejandro specializes in IT Service Management (ITSM), Information Security Management (ISM), IT asset management and organizational change management. In 2024, he was recognized as ITIL Ambassador for Latin America by PeopleCert.
He is also a certified PMP®, ITIL® Expert, and ISO 20000/27001 Professional, with expertise in platforms like Aranda, BMC and ServiceNow.
Francis Li is Chief Customer Officer at SysAid and General Manager of SysAid's Canadian site.
Francis is a highly collaborative, data-&-insights-led strategic leader with an exceptional track record as a builder and change leader in the technology industry. He has held several leadership roles in his career, including business development, marketing, operations, sales, IT, and customer success.
Francis is passionate about developing people and delivering high-performing, measurable results.
Francis holds an Honours Bachelor of Arts specializing in Economics from the University of Toronto, and a post-graduate certificate in Business Driven IT Planning and Sales Management from the Queen’s University’s Executive Education Program.
As an ITSM Sr. Enterprise Solution Strategist at Atlassian, Nadeem helps organizations achieve their desired outcomes and business objectives by identifying and delivering tailored solutions and recommendations.
Nadeem has over two decades of extensive experience in Service Management and Process Automation and has previously worked in roles of services consultant and architect at CA Technologies and HCL Technologies. Nadeem is an ‘ITIL 4 Master’ certified and has a strong command of the ITIL framework and SAFe.
Nadeem is passionate about using service management principles and practices to guide organizations through their Digital and IT transformation journeys.