The guides provide best practices to design, implement, and maintain efficient IT service management processes, ensuring that daily operations are smooth and aligned with business objectives.
The guides emphasise the importance of continual service improvement, providing tools and techniques to identify areas for enhancement, which leads to the ongoing optimisation of daily operations.
By offering clear frameworks and guidelines, ITIL 4 aids in informed decision-making, reducing risks and improving the effectiveness of IT investments.
With defined roles, responsibilities, and processes, ITIL 4 promotes better collaboration among IT teams and with other business units, ensuring that IT services are more aligned with business needs and priorities.
Last year, we updated 15 ITIL practice guides, and our ITIL development team has continued this momentum by revising the remaining 19 guides. ITIL architects Roman Zhuravlev and Adam Griffith will unveil significant updates to the guides, including a new format, additional sections, and practical recommendations.
19 September / 3 pm UK time
Roman Zhuravlev and Adam Griffith will walk you through the key updates made to the Reader’s Manual in 2023-24 and provide expert tips on effectively using the ITIL practice guides to enhance your service management capabilities.
26 September / 3 pm UK time
Our ITIL architects have developed a straightforward and practical model to help you pinpoint crucial management practices, effectively integrate them into a cohesive management system, and ensure that this system delivers value to your organization and customers.
1 October / 3 pm UK time
Has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on the continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer.
Adam Griffith is an IT best practice consultant and member of the ITIL portfolio development team at Axelos. Before 2021, he worked as a technical instructor for a global training organisation, specialising in the ITIL framework and helping professionals to embrace best practice. He used practical experience from his previous role as a CIO to emphasise the importance of good service management and was the top technical trainer in the US for all six of the years that he worked there. Adam is a Master trainer for ITIL 4, a keen proponent of the ITIL guiding principles in all aspects of life, and a frequent contributor to digital publications on the Axelos site.
Digital Badges
for Masterclass Completion
Plus members who attended the whole webinar series live will receive a digital badge.
The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s expertise in leveraging the updated ITIL 4 Practice Guides to drive measurable organizational value. It covers proven methods for aligning, implementing, and evolving service management practices. The knowledge is based on the latest thought leadership, research, and insights from top ITIL practitioners and consultants.
