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HELP & SUPPORT

POPULAR QUESTIONS

When will I receive the official results of my exam? I need to reschedule the exam I booked. What is the process? What are the minimum requirements for an Online exam? How do I find a Training Provider/Exam Centre near me? Is there a re-take policy in case I fail my exam? Can I print the scenarios of my exam? If something happens during the exam what do I do?

SUPPORT TOPICS

PeopleCert Membership
PeopleCert Membership

What is PeopleCert Membership?

What is the difference between a PeopleCert Membership's Plus Subscription plan from the Essential Subscription plan?

Where do I view my exams now with PeopleCert Membership?

Does PeopleCert's Membership include the PeopleCert Lean Six Sigma, Scrum, Data Science and Dev Skills certifications?

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PeopleCert Membership subscription
PeopleCert Membership subscription

How do I renew my PeopleCert Plus subscription?

How do I upgrade from a PeopleCert Essential subscription to PeopleCert Plus one?

Can I switch from a Monthly to an Annual PeopleCert subscription?

How do I cancel my PeopleCert Plus subscription?

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PeopleCert Membership Account
PeopleCert Membership Account

What is PeopleCert Membership?

How do I upgrade my subscription from PeopleCert Essential to Peoplecert Plus?

How do I cancel my PeopleCert+ Plus subscription?

What is the difference between a PC Membership's Plus Subscription plan from the Essential Subscription plan?

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Continuous Professional Development
Continuous Professional Development

What is PeopleCert's Continuous Professional Development (CPD) programme?

How do I participate in PeopleCert's Continuous Professional Development (CPD) programme?

How do I add CPD points?

Why is my CPD Status 'Not Eligible'?

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Keep your Certifications Current
Keep your Certifications Current

What are CPDs?

Does PeopleCert Membership cover the PeopleCert Lean Six Sigma, Scrum, Data Science, Dev Skills certifications?

Will candidates who obtained their certifications before January 2023 need to renew them?

What are Product Suites?

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Digital Badges
Digital Badges

How do I share my Certifications and Achievements through the PeopleCert Membership?

Can I share one Digital Badge at a time?

What is my Personal Profile and how do I share it?

Where do I find my Digital Badge?

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Your PeopleCert Account
Your PeopleCert Account

I already have a PeopleCert Account. What do I need to do to register for my exam?

How can I correct/ change the name fields of my PeopleCert account?

How can I change the email address of my PeopleCert Account?

I cannot access my PeopleCert Account. What should I do to reset my password?

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Buying an Exam
Buying an Exam

How do I find a Training Provider/Exam Centre near me?

How much does my exam cost?

Can I book an exam directly?

How can I cancel my purchase?

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Scheduling your Exam
Scheduling your Exam

How long do I have to sit for my exam after I purchase it?

How do I change the proctor language of my exam?

I need to reschedule the exam I booked. What is the process?

My exam purchase expires soon but I’m not ready to take my exam yet. How can I extend its validity?

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Prerequisites & Preparation
Prerequisites & Preparation

What are the prerequisites for my exam?

What are the minimum requirements for an Online exam?

How do I provide PeopleCert with proof of the prerequisites?

What are the system requirements and steps for taking a PeopleCert Online Proctored Exam?

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Books and eBooks
Books and eBooks

Which PeopleCert Examinations are offered with an eBook?

What are PeopleCert eBooks?

How do I purchase an eBook?

How do I access my eBook Online?

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PeopleCert Official Training Materials
PeopleCert Official Training Materials

What are PeopleCert Official Training Materials (OTMs)?

Which PeopleCert Examinations are offered with OTMs?

How do I access OTMs?

How do I access my OTMs Offline?

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Official Mock Exam
Official Mock Exam

What are PeopleCert Official Mock Exams?

Will I receive results after taking my Official Mock Exam?

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Before your Exam
Before your Exam

I need to reschedule the exam I booked. What is the process?

Can I print the scenarios of my exam?

Will I be able to see the Proctor?

Can I have a blank piece of paper to keep notes during the exam?

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During your Exam
During your Exam

Am I allowed to have my pet with me during the exam?

Are bathroom breaks allowed during an exam?

Can I change my answers during the exam?

If something happens during the exam what do I do?

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Upon Exam Completion
Upon Exam Completion

Do the Official Results contain a detailed analysis of the questions I answered?

What is the difference between Preliminary and Official Results?

When will I be informed about my results?

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After your Exam
After your Exam

What is a digital badge?

How long does it take to receive a Hard Copy certificate?

Do you send a hard copy certificate along with the electronic one?

Where can I find my digital badge?

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Exam Results & Certificates
Exam Results & Certificates

When will I receive the official results of my exam?

What is the difference between Preliminary and Official Results?

Do the Official Results contain a detailed analysis of the questions I answered?

If I pass the exam how will I receive my certificate?

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Certification retirements
Certification retirements

When is the last day that I can take my exam?

When is the renewal date if I take my exam today?

Can I renew a certificate that has been discontinued?

Can I continue to add CPD points for certificate renewal?

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Your Privacy Matters
Your Privacy Matters

What rights do I have in relation to my personal information?

How long does PeopleCert keep my personal information?

What information about me does PeopleCert hold?

Who has access to my personal information?

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