PeopleCert’s exclusive membership helps professionals infuse everyday work life with increased value, and equips you with the skills you need to excel and thrive in your chosen profession.  

Please refer to the User Guide for more information.

PeopleCert Membership offers a Freemium Model. The reason being that we do not want to exclude anyone from participating in our community.

The Essential plan: This plan is free for everyone that has a PeopleCert account. In the Essential plan you will be able to manage all Certifications and Training and Exam Material you have acquired either from the PeopleCert.org eshop or via an Accredited Training Organization. You will also have access to and bundance of free content to kick start your learning journey and your professional development.


The Plus plan: This plan is available in Monthly or Annual payments. With this plan you will be able to manage all Certifications and Training and Exam Material you have acquired either from the PeopleCert.org eshop or via an Accredited Training Organisation. In addition your will get access to exclusive content only for Plus members focused at helping you to excel at your profession, further skill up and enhance your decision making process. You will be able to participate to exclusive Webinars and Masterclasses, and get access to Continuous Professional Development (CPD) platform to keep your certificates current, and your Digital Badges to share your achievements.

Please reference the User Guide for more information.

You may now view all of your examinations and certifications in one location on the Overview page when you login to PeopleCert Membership.

The PeopleCert Plus Membership will give you access to our exclusive content and your Digital Badges. Please refer to the User Guide for more information.

Yes, the Membership includes all your PeopleCert Business & IT Certifications, such as: ITIL, PRINCE2, PRINCE2 Agile, MSP, M_o_R, MoP, P3O, MoV, AgileSHIFT, RESILIA, Lean Six Sigma, Scrum, Data Science and Dev Skills.

Not for the time being. Please refer to DEVOPS INSTITUTE for more information.

Yes, your Digital Badges will be available in the PeopleCert Membership alongside a new functionality for sharing your achievements. You can view your Digital Badges by visiting the Digital Badges area in My Certifications of your PeopleCert Membership account.

All CPD points previously submitted to MyAxelos will be available in your PeopleCert Membership. You will be able to continue your renewal process by holding an active PeopleCert Plus subscription and by adding the necessary CPD points in the CPDs area of your PeopleCert Membership, under My Certifications.

If you had an active Paid MyAxelos subscription, it will carry over to the new platform and continue seamlessly as part of your PeopleCert Membership subscription. Your PeopleCert Membership subscription will autorenew at the end of the current subscription period, as scheduled.

If you had an active Free Trial MyAxelos subscription, it will carry over to the new platform and continue as part of your PeopleCert Membership subscription. If you have already provided  your payment details, your subscription will auto-renew at the end of the current subscription period, as scheduled.

Value Added Services (such as Take2 and Mock Exams) are only available to users with an Annual Plus Membership who have not yet taken their exam. If you have failed your exam and purchase an Annual Plus Membership, you will not receive these services.

Additionally, you will only receive a mock exam if the exam offers one.

Your PeopleCert Plus subscription will automatically renew at the end of each subscription period, using the primary payment method you provided.  You will receive a reminder email 3 days and 7 days before your subscription renews.

You can upgrade anytime by visiting the My Membership area in your PeopleCert Account.

You can change your subscription anytime by visiting the My Membership area in your PeopleCert account.

You can downgrade to an Essential plan by visiting the My Membership area in your PeopleCert Account.

Yes, in order to use your People Cert Plus Monthly or Annual Membership, you must provide your payment card information.  This is necessary in order for the following year's autorenewal.  You will receive a reminder email 3 days and 7 days before your subscription renews.

No, as long as your card is valid. Your payment details will seamlessly carry over to the new platform.

PeopleCert does not gather any kind of personal information; for more information, see our privacy policy here.  When it comes to credit cards, PeopleCert processes your online payment using BrainTree (Paypal), a secure source payment gateway.

PeopleCert Membership is PeopleCert’s exclusive programme covering all PeopleCert Certifications. PeopleCert Membership helps professionals infuse everyday work life with increased value, and equips you with the skills to excel and thrive in your chosen profession.  

Please reference the User Guide for more information.

You can upgrade anytime by visiting the My Membership area in your PeopleCert Account.

You can downgrade to a Essential plan, by visiting the Memberships area in your PeopleCert Account.

PeopleCert Membership offers a Freemium Model. The reason being that we do not want to exclude anyone from participating in our community.

The Essential plan: This plan is free for everyone that has a PeopleCert account. In the Essential plan you will be able to manage all Certifications and Training and Exam Material you have acquired either from the PeopleCert.org eshop or via an Accredited Training Organization. You will also have access to and bundance of free content to kick start your learning journey and your professional development.

The Plus plan: This plan is available in Monthly or Annual payments. With this plan you will be able to manage all Certifications and Training and Exam Material you have acquired either from the PeopleCert.org eshop or via an Accredited Training Organisation. In addition your will get access to exclusive content only for Plus members focused at helping you to excel at your profession, further skill up and enhance your decision making process. You will be able to participate to exclusive Webinars and Masterclasses, and get access to Continuous Professional Development (CPD) platform to keep your certificates current, and your Digital Badges to share your achievements.

Please reference the User Guide for more information.

You can change your subscription at any time by visiting the My Memberships area in your PeopleCert Account.

PeopleCert's Continuous Professional Development (CPD) programme encompasses PeopleCert's commitment to employers and the market that the skills you have earned through your Certification are maintained and kept up to date through time.  Participating in the CPD programme will keep your Certification current, and enable you to stay up to date with best practices in your discipline, support your everyday work, optimise efficiencies, introduce better ways of working with your team and enhance your career potential.

To participate in PeopleCert's Continuous Professional Development (CPD) programme and keep your certifications and skills up to date, you need to hold a continuous PeopleCert Plus Memebership for 3 years and add 20 CPD points per year. Please refer to the CPD Guide for more details.

To add CPD points, log in to your PeopleCert Plus Membership and visit the CPDs section under My Certificates. Select your Certificate Suite to start adding CPDs.  It is mandatory to add the type of CPD, the points you are claiming, completion date, description, and what you have learned.  You can also upload any supporting documents. Please refer to the CPD Guide for more details.

Please refer to the CPD Guide available in your PeopleCert Account for all CPD eligibility criteria.

Please reach out to our Customer Service team for support at customerservice@peoplecert.org. 

PeopleCert’s Continuous Professional Development (CPD) points offer certification holders a unique opportunity to keep their certification(s) current by logging CPD points for activities they perform in their daily professional life, as shown on the CPD table on the Continuous Professional Development page.

Yes, the Membership includes all your PeopleCert Business & IT Certifications, such as: ITIL, PRINCE2, PRINCE2 Agile, MSP, M_o_R, MoP, P3O, MoV, AgileSHIFT, RESILIA, Lean Six Sigma, Scrum, Data Science and Dev Skills.

Become a PeopleCert Plus member to gain access to our CPD Platform and log CPD points for activities you perform in your professional life including, participating in projects, attending webinars, and organising practice-led events, to easily keep your certifications current.

All candidates with relevant Global Best Practice certifications will be given the option to renew them. You can view your renewal date in your PeopleCert account.

Important note: Candidates who choose not to renew their certification within 3 years of the award date will still be included on the Certificate Verification Service but a note will be added to their record to indicate that their certification is not aligned with current certification requirements.

We have grouped our Global Best Practice certifications into Product Suites to expand the range of renewal options. Taking another certification of any level in the same Product Suite will extend the renewal date of all certificates in that Product Suite.

Product Suites are listed in detail on this page.

To renew a certification, you have the option to get certified in another topic within the same Product Suite. For instance, an ITIL 4 certification will not be renewed by obtaining a PRINCE2 certification but can be renewed by taking any other ITIL 4 certification, such as ITIL 4 Specialist: Create, Deliver and Support.

No, certification renewal dates do not apply to ITIL v3 certifications.

No, to keep your ITIL 4 Managing Professional designation current, you can take any certification from the ITIL 4 Product Suite. All your certifications and designations in the ITIL 4 Product Suite will share the same renewal date - 3 years after the most recent exam taken.

Please refer to our CPD Guide for detailed information regarding the range of activities that can count towards your annual CPD target (20 per year).

Yes, certifications that have passed their renewal date will still be accepted as prerequisites for users wishing to get certified in more advanced levels.

You can either choose to renew a certification, you have the option to get certified in another topic within the same Product Suite before the renewal date. For instance, an ITIL 4 certification will not be renewed by obtaining a PRINCE2 certification but can be renewed by taking any other ITIL 4 certification, such as ITIL 4 Specialist: Create, Deliver and Support.  You can also choose to become a PeopleCert Plus member to renew your certificates with CPDs over three years time and unlock the numerous benefits that are associated with your PeopleCert Plus Membership.

PeopleCert's Membership introduces new ways to share your achievement with the world. Not only can you share your Certification and Digital Badges, but you can you can also build and share your Public Profile with the information and achievements you choose to promote.

There are various ways to share your achievements such as, sharing links, downloading, and adding them to your social media accounts (LinkedIn, Facebook, X formerly known as Twitter) or your email signature.

Provided you have activated your PeopleCert Public Profile, you are in full control of when and where you share your achievements. Once you are in your Public Profile, you can select to either share your whole Profile or each Digital Badge individually. 

Your Public Profile is a special area in your PeopleCert Membership which you can build by adding your profile picture and the Digital Badges you wish to promote. To build your Public Profile:

1. Visit your Digital Badges area under My Certifications to select which Digital Badges you wish to include in your Public Profile.
2. To add a profile picture, please visit your Personal Information area.

Once you complete these actions, this information will show up on your Public Profile. To share your Public Profile: By default your Public Profile is not activated, meaning that no one apart from you can view it. To activate and share your Public Profile, visit your Personal Info page and change the Profile status to Active. You can now share the link to your Public Profile with anyone in your Professional Network.

Log in to your PeopleCert Membership and visit the Digital Badges section under My Certificates to find your Digital Badges.

Your Digital Badge will be issued automatically upon receiving your exam results.  If you have an active certificate and are still unable to see your Digital Badge, however, please reach out to our Customer Service team. 

Visit peoplecert.org/login and you will be prompted to enter your Exam Code in order to register for your exam.

Please email us with your request at customerservice@peoplecert.org attaching an ID document where your full name is displayed correctly. If this is not about a correction due to a mistype, but a complete change of your last name, please provide us with a legal document where both names are displayed (previous and current).

You can navigate to your Personal Info in your account and manage other details such as your Gender, Photo ID Issue Date, Email and Phone Number.  

You can also add professional information and any other additional information you would like to add that can be shared to your Public Profile.

By default, your Public Profile is not activated, meaning that no one apart from you can view it. To activate and share your Public Profile, visit your Personal Info page and change the Profile status to Active. You can now share the link to your Public Profile with anyone in your Professional network.

You can change/ correct the email address that is linked to your account through your profile, by clicking on the “edit personal details” option, under the tab “My profile”.

If you find yourself locked out of your PeopleCert Account visit peoplecert.org/reset-password and follow the on-screen instructions.

If you have been provided a Exam Code by your Training Organisation simply visit peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. If you are undertaking self-study and have not been referred to PeopleCert by a Training Organisation, simply select the product you are interested in and you will be prompted to create a PeopleCert Account.

All Training Providers and Exam Centres with which PeopleCert works can be found and filtered through our search engine, located in the Certifications menu. Please note that our search engine provides the head offices of the accredited organisations in the results. To find a branch that is near you please consult the Training Provider’s site.

Yes, you can book exams directly from PeopleCert. This can be done on the individual product page for every certification offered by PeopleCert.

Each Training Organisation charges different prices for an exam. We suggest you conduct some market research before you actually purchase your exam. Alternatively, you may check pricing for the exam you are interested in on the PeopleCert website, if you wish to take your exam with PeopleCert Online Proctoring.

If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:

1. For Exams: If you have not booked a specific exam date, cancellation can be made within 14 days from your initial purchase. If you have booked a specific exam date, cancellation can be made within 14 days from your initial purchase, provided that this date is at least 14 days prior to the exam date.
2. For Memberships: Cancellation can be made within 14 days from your initial purchase, provided you have not activated your membership.

All requests for cancellation must be emailed to customerservice@peoplecert.org In the event of an appropriate cancellation request, PeopleCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

You have 12 months to sit your exam after purchase, applicable to all exams.

Log in to your PeopleCert Membership account, select “Overview”, find the exam for which you wish to change the proctor’s language and select “Change date and/or proctor’s language” which is displayed under “My exams”. Please note that changing the proctor's language will provide new exam time slots depending on proctor availability.

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of  USD 60 / EUR 70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.

If you have purchased an exam through a Training Organisation please contact them directly to discuss this issue. In case you have booked your exam through PeopleCert directly, simply log in to your PeopleCert Account, click on the Overview section, find your exam under ‘My exams’, and you will see the option to extend the expiry date of your Exam Code.

Yes, you do. If your native language is different from the exam language you receive 25% more time to complete your exam. For example, a non native English speaker taking the ITIL foundation exam in English will be given 75 minutes to complete the exam instead of the standard 60 minutes.

Each exam has different prerequisites, based on the syllabus of the certification. You can find the prerequisite(s) for your chosen exam on each exam’s page, through the Certifications menu. You will also be notified when you book your exam of all prerequisites of the exam for which you’ve registered.

• Photo ID (A valid Government issued ID that includes a photograph and date of birth in English characters, such as a National ID card, Passport, driving license, military card or social security card.) Read our ID policy here
• A quiet room with sufficient light and a clean desk. No other persons are allowed to be present in the room. 
• A single web camera you can rotate (embedded or external – no mobile phone).
• Primary computer or laptop screen resolution 1024x768 or higher, at least 15”
• Windows® 11, Windows® 10 (Windows 10S and Windows 11S is not supported) / Sierra (10.12), High Sierra (10.13),Mojave (10.14), Catalina (10.15), Big Sur (11) or Monterey (12)
• Active Full-Time/Broadband internet connection of at least 4Mbps
• Speakers and microphone

You can upload your prerequisites to your PeopleCert Account by visiting peoplecert.org/profile and selecting “My Files / Library”. Please don’t forget to notify us via e-mail to customerservice@peoplecert.org once you have uploaded your prerequisites so that we review and approve them. For your convenience, it is suggested you upload your proof of prerequisites prior to your exam.

Candidates with Windows operating systems can find a step by step guide on how to take an Online exam here, while candidates with MacOs can find the relevant guide here.

Candidates under 16 need their Legal Guardian's consent to register and participate in Online Proctored Exams. Legal Guardian's full contact information and consent is required during the registration process. Also, the Legal Guardian must be present on the day of the Online Proctored Exam, during the onboarding stage and must provide their consent for the exam to be recorded. Please see our Privacy and Terms of Use for additional information.

If you are ordering your examination directly from the PeopleCert website, you will be able to acquire your eBook, in your desired language, together with your examination.

If you are undertaking training through an Accredited Training Organisation, you will be provided with a PeopleCert Voucher Code for your Examination and eBook.

• Please sign in to your PeopleCert account on the PeopleCert website and enter your PeopleCert Voucher Code under the section “Register your PeopleCert Voucher Code”
• After confirming your action, you will be provided access to your eBook through “My eBooks” section

Please find more information on how to Create your Account on the PeopleCert Website.

You can access your eBook from your Candidate Account by clicking on the “My Resources” tab and then "Library." Once you click on the “View Online” action, then you will be redirected to PeopleCert’s Bookshelf to read your eBook.

The option to purchase an eBook after ordering an examination is available only for specific Advanced Level (Practitioner) certifications:

• PRINCE2 Practitioner, 5th edition
• PRINCE2 Practitioner Re-Registration, 5th edition
• PRINCE2 Practitioner, 6th edition
• PRINCE2 7 Practitioner
• PRINCE2 Agile Practitioner
• MSP Practitioner, 4th edition
• MSP Advanced Practitioner, 4th edition
• MSP Practitioner Re-Registration, 4th edition
• MSP Advanced Practitioner Re-Registration, 4th edition
• MSP Practitioner, 5th edition
• M_o_R Practitioner
• M_o_R Practitioner Re-Registration
• MoP Practitioner
• MoV Practitioner
• P30 Practitioner

For these Certifications the option to purchase an eBook will be available in your Account. Please log in to your Account, go into the “Overview” section, and click on the “Buy eBook” option.

If you need to have access to your eBook offline on your device of choice, you may download the corresponding eBook Reader Application for your mobile or desktop device.

eBook Reader Applications are available for iOS, Android, Kindle, Mac, Windows and Chromebook powered devices.

Please follow the below steps to access your eBook from your Laptop or Desktop:

1. Access PeopleCert’s Bookshelf through the “My eBooks” section on your Account, clicking the “View Online” action
2. Click the Download our App button located in the upper-right corner of your Library
   
3. You will then be redirected to VitalSource’s download area to select the Application to install for your device of choice.
   
4. Once the Application is installed on your device, do not launch it. Go back to PeopleCert’s Bookshelf and click on the Launch Desktop App button on the top-right side of the screen.
   
   
5. Upon downloading the App and clicking the Launch Desktop App button, you will see a message similar to the below (according to the browser you are using) requesting permission to open your Desktop Bookshelf App. By clicking on “Open VitalSource Bookshelf”, you will be able to download your eBook and gain access to it offline.
   

Please follow the bellow steps to access your eBook from your Mobile Device:

1. Access PeopleCert’s Bookshelf though the “My eBooks” section on your Account, clicking the “View Online” action.
2. If this is the first time you have accessed a PeopleCert eBook, the Bookshelf module will open, and you will be asked to Launch App or Not now to Continue to Mobile Site.

• Open App: If you already have Bookshelf installed on your mobile device, click this button to be automatically signed into the app and be taken to your book. If you don’t have Bookshelf installed, you will be redirected to your device’s Store to download it.
• Not now: Click this button to view your eBook in your browser using Bookshelf Online.

Any books downloaded to Bookshelf on your mobile device will be available for offline reading. You will not need to return to your PeopleCert Account to read your eBook.

For more information, please also read how to sign into the Bookshelf Apps through Single Sign-On.

You can only access your PeopleCert eBooks by signing-in to your Bookshelf Application from your PeopleCert Account.

You cannot be signed in to more than one account within the VitalSource app at one time.

If you already have a Bookshelf Offline Application downloaded and you are signed in with your VitalSource credentials, you will need to sign out and sign in from your Peoplecert Account. Upon clicking on the “Launch Desktop App” button from your PeopleCert Bookshelf, your app will open and present you with the following sign out option.

VitalSource’s eBook Reader has an extensive and complete list of features such as:

• Highlights
• Note Taking
• Flashcards
• Dictionary
• Citations
• Definitions
• Bookmarks
• Printing

Additionally, your reading interface is available in 37 languages.

When the Reader is used on multiple devices, your notes will be synced so you can have a seamless experience.

VitalSource’s Bookshelf complies with Global Accessibility Standards and benefits learners with a range of accessibility features such as Content Controls, Accessibility Icons, Color and Contrast and Read Aloud options.

Please see more information through the available video.

No, you don’t have to download the Offline Application again. You must launch the Application through the PeopleCert Bookshelf again.

Please note that Internet Explorer is not supported for Online reading.

Supported Browsers:

• Chrome
• Firefox
• Microsoft Edge
• Safari
• Opera
• Mobile Safari
• Chrome for Android

Applications for Offline Reading:

• iOS
• Android
• Kindle Fire
• Mac
• Microsoft Store
• Chromebook

Firewalls work to block unauthorised access to computers. They can protect against other malicious activity on the Internet, such as hackers using “malware” malicious programs often disguised as legitimate software to get at your private data. Sometimes firewalls block sites that are not malicious.

Please read this article that describes recommendations for configuring a firewall for use with VitalSource.

While using your eBook, you may see an error code, alert message, or experience loading issues.

Such issues can typically be fixed by checking the message for instructions to resolve the issue.

Further to that:

• Please make sure your computer or mobile device has the latest software updates installed
• Check if your browser version is updated to the latest one
• VPN services can sometimes interfere with VitalSource Services and Products; please temporarily turn off your VPN to see if it resolves any issues you are experiencing
• Try using a different browser

If any of the above steps does not resolve the issue, please contact the PeopleCert customer service team to assist you accordingly.

If you are missing your eBook, please make sure you:

1. Are connected with the correct account, and not using a different e-mail than the one you registered for
2. Have the latest version of Bookshelf if you are using the application

Kindly note that PeopleCert Voucher Codes purchased prior to February 1st may be used solely for examination purposes and do not provide access to eBooks.

No, PeopleCert is not sharing with VitalSource any personal identifiable data (PID). Your access to the eBook is verified via a Single Sign On (SSO) implementation that passes on to VitalSource only an anonymous unique access key for your eBook.

You will be notified of the delivery times for your order during Check Out. PeopleCert strives to keep all delivery of all orders to less than 10 days.

During Open Book examinations you have the option to use your Official Core Guidance Paperback Book, if you have one, or your Official Core Guidance eBook.

If you wish to use your Paperback book during an Open Book examination, the following rules apply:

• Paperback manuals may be annotated and tabulated
• No sticky notes and loose-leaf papers containing additional notes are allowed
• Your Proctor will ask you to open the book and flip through the pages in front of the camera to allow you to use it during the examination

If you wish to use your eBook during an Open Book examination, you are allowed to view your full eBook on a second portable device such as Smartphones, Tablets or Laptops.

An electronic copy of the Book will be available on your Examination interface for all Open Book examinations:

• If the device you are using for taking the examination supports a modern viewing interface (i.e.. having the latest OS and supported Browser updates installed), you will be presented with your full eBook experience containing your notes, bookmarks, highlights, etc.
• Otherwise, you will be presented with the standard PDF of the eBook

Before sitting your examination with PeopleCert please check the Online Proctoring Guidelines:

• For Windows
• For Mac

The below AXELOS products are “Open Book”, i.e., allowing the use of the Official Core Guidance book during the examination:

• PRINCE 2 Practitioner, 5th edition
• PRINCE 2 Practitioner Re-Registration, 5th edition
• PRINCE 2 Practitioner, 6th edition
• Prince 2 Agile Practitioner
• Prince2 7 Practitioner
• MSP Practitioner, 4th edition
• MSP Advanced Practitioner, 4th edition
• MSP Practitioner Re-Registration, 4th edition
• MSP Advanced Practitioner Re-Registration, 4th edition
• MSP Practitioner, 5th edition
• M_o_R Practitioner
• M_o_R Practitioner Re-Registration
• MoP Practitioner
• MoV Practitioner
• P30 Practitioner
• M_o_R 4 Practitioner

There is 5-year limitation in accessing your eBook.

From  3 April, 2023, PeopleCert will roll out the provision of Official  Training Materials with all PeopleCert  examinations.

Built by the owners of the best practice frameworks, ITIL®  and PRINCE®2 , OTMs have been designed to support our Accredited Training Partners to deliver the best instructor-led training experience to their candidates.  OTMs are comprehensive, covering the full syllabus and offer guided learning activities to help with learning transfer.   Your training provider will advise on how the resources will be used for your training course, which can either be as a resource to actively follow the course with or as a supplementary revision aid. 

To provide you with the best possible experience, PeopleCert has selected Canvas, a market-leading Learning Management Solution provider to work with. With an extensive global customer base, Canvas offers an extensive range of tried and tested features and is trusted by 6000+ institutions, 30 million educators and learners in 70+ countries.

Official Training Materials will be implemented across all PeopleCert certifications over a transition period during the next 12 months.  Your ATO will advise you if your training is accompanied by OTMs.

If you are undertaking training through an Accredited Training Organisation, you will be provided with a PeopleCert Voucher Code for your Examination, eBook and Official Training Materials.

• Please sign in to your PeopleCert account on the PeopleCert website and enter your PeopleCert Voucher Code under the section “Register your PeopleCert Voucher Code”
• After confirming your action, you will be provided access to your Official Training Materials  by selecting the “My Training” icon.
• Additionally, you will receive a notification email from Canvas application, confirming your enrolment to your Training Course.  Look out for an email from Instructure Canvas.

Please find more information on how to Create your Account on the PeopleCert Website.

To view and download materials offline, please visit the Resources Page.  From the course home page, click on the Resources icon.  Otherwise, you may follow the course as it is presented in Canvas, working through the modules, pages and activities as advised by your Accredited Training Organization. 

If you have purchased your exam via the PeopleCert website, you will find the Official Training Materials Learner Kit has been added to your PeopleCert account.  Please navigate to the MyTraining tab and select the course title, which will take you to Canvas, PeopleCert’s LMS, where you can download the Learner Kit in the Resources area.

The Learner Kit is downloadable for offline review.   From the course home page, click on the Resources icon. The Learner Kit on this page are provided as zipped files that you can download.

Supported Browsers:

• Chrome
• Firefox
• Microsoft Edge
• Safari

PeopleCert provides access to the Canvas Learning Management System to deliver our Official Training Materials and enhance robust digital learning. More information on how data is used by Instructure (the developers of Canvas) can be found at Product Privacy | Policy | Instructure. 

PeopleCert offers candidates access to Canvas for 5 years from initial login. 

Currently, we do not offer candidates the opportunity to buy hard copies of the Learner Kits.  Your Accredited Training Providers may choose to supply these to you.  Please enquire with your training provider. 

The use of any training materials is prohibited from open  book examinations. This includes Official Training Materials.

You can only access your PeopleCert OTMs by signing-in to your training from your PeopleCert Account.

PeopleCert Official Mock Exams are full, timed, and marked exams designed to test your readiness for the Official Examination and to help you familiarise yourself with the examination interface.

Please note that PeopleCert Official Mock Exams differ from PeopleCert Certification Exams. Purchasing and sitting Mock Exams do not entitle you to Official Certification Services offered by PeopleCert, such as a Statement of Result, a Certificate, a Digital Badge, or access to the Successful Candidate Registry. Succeeding in an Official PeopleCert Mock Exam does not guarantee success in the actual Official Examination.

We have also enhanced our annual PeopleCert Plus Membership by adding a Mock Exam and Take2, the option to re-sit the exam. Each annual PeopleCert Plus Membership order now includes the Mock Exam and Take2, offering your learners the opportunity to re-sit each exam they take.

Yes, you will receive a test report with results, indicating areas of improvement based on your answers. You can download the test report upon finishing the Mock Exam or from your PeopleCert Account on www.peoplecert.org, in the “Exam history” section.

The validity of your Official Mock Exam is 12 months.

Once you start your Mock Exam, you will have a limit of 24 hours to complete it.

In case you need to take a break, or you get disconnected from the Exam Interface, you can reconnect later, and your test will continue from the same point where you left off.

Please bear in mind that once you start your Mock Exam, you will have 24 hours to complete it, including breaks.

Official Mock Exams have the same amount of questions as the Official Examination.

Each Version of an Official Mock Exam is a specific test for the same Certification. Each Version has a unique set of questions, so you can practice with a variety of tests. You can purchase as many Versions of a Mock Exam as you wish.

If you would like to take the same Official Mock Exam Version after completing it, you need to purchase it again.

If you are undertaking training through an Accredited Training Organisation, you may be provided with a PeopleCert Voucher Code for your Mock Exam.

• Please Sign in to your PeopleCert Account on the PeopleCert website and enter your Voucher Code under the section “Register your PeopleCert Voucher Code”
• After confirming your action, you will be provided access to a Mock Exam through the “Overview” section

Please find more information on how to Create your Account on the PeopleCert Website.

Once you purchase or redeem an Official Mock Exam Code, the Official Mock Exam will be available under the “Overview” section of your PeopleCert Account.

You can start at any point by clicking the “START” button. 

• Once you press “START” you will be introduced to the Official PeopleCert Exam interface (Exam Driver).
• You will need to accept a Non-Disclosure Agreement (NDA).
• Then you will be redirected to the Mock Exam instructions screen.    
• Once you read through the instructions, you will access the Official Mock Exam questions by clicking “Start Exam”. 
• At the end of your Mock Exam, you will receive a test report with full marked results, indicating areas of improvement based on your answers.
  

You can download the test report upon finishing the Mock Exam, or at any point after taking the Mock Exam, throug your PeopleCert Account in the “Exam history” section.

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of  USD 60 / EUR 70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.

Printing of exam material is not allowed for any AXELOS Certifications. For any other product that contains scenarios, you need to have a printer pre-installed on the computer you will use for the exam.

There is two-way voice communication with the Proctor. However, only the Proctor will be able to see you and your desktop.

Yes, you may have a couple of blank pieces of paper to take notes. The Proctor will ask you to present them in order to ensure that they are blank on both sides. These papers must be shredded in front of the Proctor once the exam is ended.

The passing score for each exam differs. You can check the webpage of the certification you’re interested in to learn the passing score you need to achieve.

Yes, pets are allowed.

For exam duration less than 2 hours, no breaks are allowed. For exams that last over 2 hours, a 5-minute break is allowed. Note that the exam time will keep running.

During the exam, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards.

You can also flag any question for which you need to review and change the answer. Keep in mind that you cannot make any changes once you click on End Exam or after the exam time is up.

The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box. In case communication cannot be established, the Proctor will attempt to email or call you on the phone you have provided in your PeopleCert Account in order to inform you of the steps that need to be followed. 

Yes, drinking water / coffee / beverages is allowed.

There will be a timer on the top right corner of the screen, showing the remaining exam time.

The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.

Preliminary results are automatically issued upon exam completion and are available on your computer screen. These results are reviewed by our Quality and Assessment department for quality and integrity reasons. Once the review is completed, the Official Results are issued. The process is completed within 2 business days from the date your answers are submitted.

Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.

Digital badges are the convenient way to showcase your professional accomplishments. They are the digital representation of your acquired certification, combined with a verifiable description of the specific knowledge and skills required to earn it. Digital badges are easily shared online. Currently we offer this free add-on service to our COBIT5 and QSD candidates who have successfully passed their exams.

Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.

Their dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

• 4-6 weeks - Europe
• 6-8 weeks - Rest of the world (exc. Europe)

Courier Delivery (dispatched within 1-2 business days)

• Delivered in up to 5 business days

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

You can access your digital badge in your PeopleCert Account. All you have to do is log in and select the My Badges designated area. There, you can review it, share it, download it, add it to your social media accounts (Linkedin, Facebook) and your email signature.

The official results of your test are issued within 2 business days from the date of the exam. If you pass the exam, along with the official results, you will also receive an e-certificate. Both the official results and the e-certificate will be uploaded on your PeopleCert Account.

We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

Note that your Official Results will not be released if there is information missing from your profile.

Preliminary results are the results that are issued upon exam completion. These results are reviewed by the Quality and Assessment department for quality and integrity purposes. Once the review is complete, your Official Results are issued. The process takes 2 business days from when your answers are officially submitted.

The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.

The official results of your test are issued within 2 business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.

Upon successfully completing your exam, you received an email confirmation from PeopleCert within 7 working days with a link to your e-certificate. You were also prompted to activate your PeopleCert Account, where you were able to manage your PeopleCert certificates and purchase hard copy certificates. Please ensure you checked your email account for notifications from PeopleCert.

Upon successfully completing your exam, you will receive an email confirmation from PeopleCert within 7 working days with a link to your e-certificate. You will also be prompted to activate your PeopleCert Account, where you will be able to manage your PeopleCert certificates and purchase hard copy certificates. Please ensure you check your email account for notifications from PeopleCert.

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

PeopleCert offers the Take² exam re-sit service, at an affordable price, for all exams. It can be can be added directly to your exam from a PeopleCert Accredited Training Organisation, you can purchase it along the exam of your choice in your Shopping cart during the checkout process, or select to add it through your PeopleCert Candidate Profile, up to 15’ before sitting the intial exam. Take2 applies only to the exam it was purchased for, it becomes available exclusively through Online Proctoring, and is enabled only in the case of an “fail” result. To see what options are available for all other certification exams, please contact your Training Organisation or our Customer Service.                               We have also enhanced our annual PeopleCert Plus Membership with the addition of a Mock Exam, and Take2 - the option to re-sit the exam. Every annual PeopleCert Plus Membership order you place will now include the Mock Exam + Take2, the option to re-sit each exam your learners take.

Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.

Their dispatch and delivery times are below:

Standard Delivery (dispatched within 3-5 business days)

• 4-6 weeks - Europe
• 6-8 weeks - Rest of the world (exc. Europe)

Courier Delivery (dispatched within 1-2 business days)

• Delivered in up to 5 business days

Please find the last dates to sit the specific exams below :

 

MSP 4th edition – Foundation, Practitioner, Practitioner Re-registration, Advanced
Practitioner and Advanced Practitioner Re-registration


For Dutch and English :

    Last Day to Purchase voucher: August 31, 2024
    Last Day of Exams: September 30, 2024

For French and Polish :

    Last Day to Purchase voucher: February 28, 2025
    Last Day of Exams: March 31, 2025

PRINCE2 5th Edition – Foundation, Practitioner and Re-registration

For Chinese, Italian, Japanese, Portuguese (Brazil), Romanian, Russian, Spanish, Swedish :

    Last Day to Purchase voucher: June 30, 2024
    Last Day of Exams: December 31, 2024

For Czech and Slovak :

    Last Day to Purchase voucher: December 31, 2024
    Last Day of Exams: June 30, 2025

PRINCE2 6th Edition – Foundation and Practitioner

For Chinese, Italian, Japanese, German, English, English American, French, Polish, Portuguese (Brazil), Spanish (as announced) :

    Last Day to Purchase voucher: June 30, 2024
    Last Day of Exams: December 31, 2024

For Danish, Dutch and Norwegian :

    Last Day to Purchase voucher: December 31, 2024
    Last Day of Exams: June 30, 2025

P3O Practitioner Re-registration - English :

    Last Day to Purchase voucher: August 31, 2024
    Last Day of Exams: September 30, 2024

 

Check here for more information.

Your certification will remain valid for three years from the date you take the exam, ensuring your credentials are up to date until the same day and month in 2027.

Yes, you can renew your certification by passing an exam within the same product suite. Certifications that require renewal and the associated Product Suites are detailed here. For instance, if your PRINCE2 6th certification has passed its “renew by” date, you can renew it by successfully completing either the PRINCE2 7 Practitioner or PRINCE2 Agile Practitioner exams. Additionally, accruing CPD points is another way to maintain the currency of your certification. 

Yes, you can still add CPDs to achieve renewal of your chosen certificate. The discontinuation of certification exams does not affect your ability to log CPD points, ensuring you can still renew your certificate successfully.

Yes, successfully passing the certification exam enables you to claim your digital badge. However, ensure you complete the exam before its discontinuation date to secure your badge.

Missing the exam discontinuation date means you will be unable to take the exam. To avoid this, we advise scheduling your exam ahead of time, ensuring you meet the deadline.

No, vouchers are non-transferable and are valid only for the certification module for which they were originally purchased. To enroll in a different certification, a new voucher must be acquired specifically for that module.

No current plans exist to alter the exam format or content before the discontinuation date. Should any changes arise, we will provide timely updates to keep candidates fully informed.

If you're already on the path to certification, we advise finishing all requirements, including the exam, before the discontinuation date to guarantee an uninterrupted certification process.

Our vouchers are issued with a validity period of up to a year, contingent on the specific certification's availability. The price of the voucher encompasses more than just its validity period; it includes access to comprehensive content assets and resources tailored to enhance your learning experience, as well as support for the certification process to maintain fairness, precision, and adherence to industry standards. Given these considerations, we are unable to offer partial refunds for adjustments in voucher validity.

You have the right to access, correct or delete your personal information at anytime. However, if you choose to delete some or all of the information we keep on file for you, we may not be able to provide our services to you. In addition, you have rights provided in the European Union General Data Protection Regulation, including the right to file a complaint, right to transfer your information elsewhere and more. To exercise these rights, please email dataprotection@peoplecert.org

PeopleCert keeps your personal information for as long as required by law or for as long as necessary for business purposes.

For certain actions you undertake with us, there are specific periods of time we keep information about you on file:

1. Recordings which are made when you use the PeopleCert Online Proctoring service are retained for one (1) year to provide a record of examination integrity.
2. When you contact PeopleCert Customer Service, telephone calls and online chats may be recorded for monitoring and training purposes and to improve our services. Telephone recordings are retained for up to fifteen (15) days, and online chat recordings and emails are retained for up to one (1) year.

We may collect your personal information including name, address, email address, phone number, photo ID and other information. If you are taking an online exam by using the PeopleCert Online Proctoring service, we will also record the exam session (video, sound and your computer desktop) in order to ensure the security and integrity of the exam. 

Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel of PeopleCert and approved business partners in cooperation with which we provide you our certification services have access to your personal information. Some of our certification services are offered in cooperation with other Test Owners; we may share your personal information with these Test Owners. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of PeopleCert, its business partners or Test Owners. You can read our Terms of Use and Privacy Policy for more information.

If you have any questions or complaints relating to your personal information that PeopleCert holds, please contact Customer Service.

When we provide you with examination and certification services, some information about you is required in order to confirm your identity, ensure the validity of the certification process and provide you with a great experience.