Taking An Exam With ExamShield

ExamShield asks for a Candidate Number and Exam PIN instead of my email and password.

  • This is due to an error in the installation process or insufficient file access rights.
    Please:
    1.Uninstall your current version of ExamShield
    2.Whitelist ExamShield on your firewall and/or antivirus program and try again
    3.Download and install the latest version of ExamShield from here, or from the Microsoft Store.
  • If the problem persists and you are on a corporate computer, please consult your IT department for installation options. If this issue persists, please contact customer service here. 

I have installed ExamShield, but I am unable to connect to my proctor

  • ExamShield requires uninterrupted internet access to multiple services under the peoplecert.org domain.
    Please:
    1.Disable your VPN and try again
    2.Whitelist ExamShield on your firewall and/or antivirus program and try again
  • Keep in mind that corporate computers often adhere to strict group policies enforced by the managing organisation, limiting a user’s access rights and/or the computer’s access to the internet. Please consult your IT department for installation options. If this issue persists, please contact customer service here. 

If something goes wrong during the exam, or my connection is disrupted, what should I do?

  • The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box.
  • In case communication cannot be established, the Proctor will attempt to email or call you on the contact number you have provided in your PeopleCert Account to inform you about the next steps you will need to take.

What if I want to take the exam in my living room?

Your exam room must be private and open spaces are not permitted.

What are the requirements for your environment?

A quiet, private room with sufficient light for the proctor to see you and a clean desk. No other persons are allowed to be present in the room during the exam time.

What is PeopleCert’s ID Policy?

All exam candidates a required to show a valid photo ID document (a physical government-issued ID document that includes a photograph of the ID holder and their date of birth in English characters) before taking their exam. Valid forms of ID include a National ID card, Passport, driving license, military card, or social security card.

When registering for your online exam, make sure that the ID document you used and the details you provided, match exactly the ID document you will use on the exam day.

Additional details can be found here.

What if I have transparent walls in my exam room?

For security reasons, transparent walls are not allowed since the proctor will need to confirm that you are alone on the exam day in order to administer the test.

What if my physical government ID is expired?

In order to take the exam, your physical government ID must be current and not expired.
Prepare your Environment

Does my room meet the necessary requirements?

  • Follow the ‘clean desk policy’
    Depending on the exam, you may or may not have access to certain items:
    • Notes, manuals, whiteboards etc
    • Other electronic devices. These include additional headphones, smart watches, screens, monitors, keyboards, cameras, projectors, or projected images/words
  • Your exam room must meet the following requirements in order for your proctor to guarantee that you are taking the exam in a secure environment:
    • It must be private (open spaces are not permitted)
    • You must be alone in the room
    • It must have a door that can be closed and is viewable through your webcam
    • There must be enough light for the proctor to see you clearly at all times during the exam. Light should not be directed towards the webcam

FAQs

FAQs

What if I want to take the exam in my living room?

Your exam room must be private and open spaces are not permitted.

What are the requirements for your environment?

A quiet, private room with sufficient light for the proctor to see you and a clean desk. No other persons are allowed to be present in the room during the exam time.

What if I have transparent walls in my exam room?

For security reasons, transparent walls are not allowed since the proctor will need to confirm that you are alone on the exam day in order to administer the test.
24 hours prior to your exam

What else should I prepare for my exam?

  • Be ready to display your physical government-issued Photo Identification Document (ID) matching registered data (read our ID policy here)
    • You will be required to verify your identity by showing your ID to the proctor via the webcam
    • When registering for your online exam, make sure that the ID document you used and the details you provided, match exactly the ID document you will use on the exam day
    • Your ID must:

      - Be valid and not expired
      - Include an identifiable photo of you
      - Contain your first/middle names and last name in English (Latin) characters
      - Contain your date of birth, including year
      - Be a physical document (electronic forms of ID will not be accepted)

  • Visit your Candidate Profile and enter the necessary details, including your mobile phone number with the relevant country code

FAQs

FAQs

What is PeopleCert’s ID Policy?

All exam candidates a required to show a valid photo ID document (a physical government-issued ID document that includes a photograph of the ID holder and their date of birth in English characters) before taking their exam. Valid forms of ID include a National ID card, Passport, driving license, military card, or social security card.

When registering for your online exam, make sure that the ID document you used and the details you provided, match exactly the ID document you will use on the exam day.

Additional details can be found here.

What if my physical government ID is expired?

In order to take the exam, your physical government ID must be current and not expired.
Starting your Exam Session

What do I do the day of the exam 24 hours prior?

  • You System Compatibility Check is required 24 hours prior to your exam, even if you have already completed it
  • Log into ExamShield using your credentials
  • The ExamShield platform will provide guidance to the Self-Onboarding process. You will need to:
    • Accept the Non-Disclosure Agreement
    • Read the exam instructions
    • View a short exam tutorial that will familiarise you with the exam process
    • Check all the exam rules and confirm that you have read and approved them
    • Scan your ID by either taking a picture of it with your webcam or uploading an image file of the document when prompted
    • Connect to your proctor

    FAQs

    FAQs

    ExamShield asks for a Candidate Number and Exam PIN instead of my email and password.

    • This is due to an error in the installation process or insufficient file access rights.
      Please:
      1.Uninstall your current version of ExamShield
      2.Whitelist ExamShield on your firewall and/or antivirus program and try again
      3.Download and install the latest version of ExamShield from here, or from the Microsoft Store.
    • If the problem persists and you are on a corporate computer, please consult your IT department for installation options. If this issue persists, please contact customer service here. 
    During your test

    What will happen during the online exam?

    • PeopleCert’s Online Proctor joins the session, validates, and starts your exam
    • PeopleCert’s expertly trained Online Proctors guide you through the exam process and make sure that your experience is comfortable, secure, and stress-free
    • Online Proctors will observe you in a non-intrusive way throughout the entire exam time and will be available should you need any help or in case something goes wrong
    • At PeopleCert, we strive to assist you in every way possible, helping you to concentrate on your examination while we handle the rest

    FAQs

    FAQs

    I have installed ExamShield, but I am unable to connect to my proctor

    • ExamShield requires uninterrupted internet access to multiple services under the peoplecert.org domain.
      Please:
      1.Disable your VPN and try again
      2.Whitelist ExamShield on your firewall and/or antivirus program and try again
    • Keep in mind that corporate computers often adhere to strict group policies enforced by the managing organisation, limiting a user’s access rights and/or the computer’s access to the internet. Please consult your IT department for installation options. If this issue persists, please contact customer service here. 

    If something goes wrong during the exam, or my connection is disrupted, what should I do?

    • The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box.
    • In case communication cannot be established, the Proctor will attempt to email or call you on the contact number you have provided in your PeopleCert Account to inform you about the next steps you will need to take.
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